Return

Return Policy

 

  • If for any reason you are not satisfied with your item(s), we accept return or exchange within 7 days of the item(s) arrival to you. Please contact us within 7 days of receiving your item(s).
  • The items must be returned in its original condition with tags. Items returned must not be used, altered or washed.
  • Please note that you are responsible to pay your own shipping cost for returning your item. Original shipping costs are deducted from the amount of refund.
  • Please be aware that international customs duties and sales taxes are NOT refunded.
  • All returns must be authorized by us before sending items back. You must send a return request to us by e-mail, 19earlstudio@gmail.com. We will guide you steps to return items in 1 ~ 2 business days.
  • It is customer’s responsibility to return it to the address we provide so we would not refund if the item is not delivered to us.
  • Unfortunately, Made to Orders are not acceptable for return

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